
Audiobook Visual Aids

Figure 1
Pinballing is a phrase we use to describe when life feels out of control.Figure 2
Being hijacked is when the worst version of ourselves jumps into the driver’s seat.Figure 3
Pinballing is a phrase we use to describe when life feels out of control.Table 1
The predicament we all face every time we’re triggered is a potential hijacking.Figure 4
If it looks like your defaults can send you over a cliff, that’s because they can.Figure 5
What kind of circumstances or people trigger you most?Figure 6
The top quadrants of Other-Awareness and Other-Leadership represent how we see and interact with other people and circumstances.Figure 7
Amajor part of the problem. We spend most of our days focused on what’s happening above the line in the upper right quadrant of Other-Leadership.Figure 8
In learning about the fate of the Titanic, I discovered that icebergs have 90% of their mass hidden beneath the water.Figure 9
In friendship, family, business, or any other grand endeavor, partnerships with other people are our greatest asset.Figure 10
Self-Awareness is a “conscious knowledge of one’s own character, feelings, motives and desires.”Figure 11
Shame tells me I’m a bad person when I lose my temper or get hijacked.Figure 12
Ever wonder what happens when a leader is squeezed? When you squeeze an orange, you get orange juice. What comes out of us when things aren’t going as expected?Figure 13
As leaders, it is imperative that we develop our Swan Effect. We must learn to control our thoughts, emotions, and body language.Figure 14
If you take the time to reflect on your expectations in any situation, you’ll find your blue line, which is aimed directly at the bullseye of the target representing what you hope to achieve.Figure 15
Identify Your Triggers: What most grabbed my attention today? Take stock of any experience that stood out. Ask yourself, “What triggered me most today?”Figure 16
Why should I have to change the way I see things?Figure 17
Remember, you can only give to others what you have cultivated within yourself.Figure 18
The pursuit of emotional intelligence is the process of intentionalizing this practice so we can engage more effectively and more often.Figure 19
These words represent our shared language and create shared expectations for how we engage conflict together.Want the real thing?
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